Refund and Cancellation Policy

1. General Provisions

This Refund and Cancellation Policy regulates the refund and service cancellation conditions for digital credits purchased through facadetool.com ("Seller"). It has been prepared within the framework of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

2. Digital Content and Right of Withdrawal

In accordance with Article 15 of Law No. 6502 and Article 15 of the Distance Contracts Regulation:

• For goods provided as digital content or digital services, the right of withdrawal cannot be exercised if performance begins with the consumer's consent.
• facadetool credits are loaded to your account instantly upon completion of the purchase transaction and are ready for use.
• Therefore, there is no right of withdrawal for credit purchase transactions.

3. Refund Conditions

Under normal circumstances, credits cannot be refunded after being delivered to your account. However, refund requests may be evaluated in the following exceptional cases:

3.1. Technical Issues

• Purchased credits not being loaded to the account
• Service being unavailable due to system errors
• Conversion process not being completed due to platform-related technical failures

3.2. Billing Errors

• Incorrect amount being charged
• Double payment being made
• Unwanted automatic renewal (if applicable)

3.3. Refund Request Period

For the above cases, refund requests must be made to support@facadetool.com within 7 days after the purchase transaction.

4. Refund Request Process

For a refund request, you need to send the following information to support@facadetool.com:

• Your first name, last name, and registered email address
• Transaction date and transaction number
• Amount of credits purchased and amount paid
• Reason for your refund request and detailed explanation
• Screenshots or supporting documents, if available

5. Refund Evaluation Process

After refund requests are received:

• Your request will be reviewed within 3 business days at the latest
• Additional information or documents may be requested if necessary
• If the refund is approved, the amount will be refunded to your payment card within 14 days
• If the refund is rejected, you will be notified via email with the reason

6. Account Cancellation

You can cancel your account at any time:

• For account cancellation request, apply to support@facadetool.com
• When the account is canceled, unused credits lose their validity
• No refund is made for unused credits
• After cancellation, your data is processed within the scope of KVKK and deleted after the specified period

7. Credit Validity and Expiration

Purchased credits are valid for a certain period:

• Credit validity period is specified during purchase
• Unused credits are automatically deleted at the end of the period
• No refund or extension is made for expired credits
• You can track credit validity periods from your account settings

8. Exceptions

Refunds are not made in the following cases:

• Credits being partially or fully used
• Account being suspended or closed due to violation of service terms
• User-caused errors (wrong file upload, inappropriate content, etc.)
• Refund request period having passed (7 days)

9. Dispute Resolution

For disputes arising from refund and cancellation issues:

• It is recommended to contact via support@facadetool.com first.
• If no resolution is reached, you can apply to Consumer Arbitration Committees according to your place of residence.
• The monetary limits applicable for Consumer Arbitration Committees are updated annually in accordance with relevant legislation, and current amounts should be followed from announcements of the Ministry of Commerce and other official institutions.
• Consumer Courts are also authorized.

10. Changes to the Policy

facadetool.com reserves the right to update this policy. Changes will be announced on the website and will become effective immediately.